As the factory behind the H96 Max Android TV Box, we focus on providing high-quality OEM/ODM
manufacturing services and technical support to our B2B clients worldwide. While we do not offer
direct after-sales service to end users, we ensure our partners are fully supported to handle
customer needs.
✅ 1. Technical Assistance for OEM Clients
We help our OEM partners with firmware updates, troubleshooting guides, and remote diagnostics
to assist with product issues efficiently.
✅ 2. Spare Parts Supply
We offer long-term spare parts supply, including remote controls, power adapters, and internal
components, so our partners can perform local repairs when needed.
✅ 3. RMA Support for B2B Orders
For verified OEM customers, we offer Return Merchandise Authorization (RMA) support based on
he agreed business terms. Please consult your account manager for specific conditions.
We are the manufacturer, not the direct seller. If you are an individual customer and encounter a
problem with your device, please contact the seller or distributor you purchased the product
from. Only your seller can provide warranty or exchange services.
12+ years experience in Android TV box manufacturing
Timely firmware and tech updates
Dedicated support team for OEM accounts
Stable supply chain with parts & components
Q1: I’m an end user. Can I contact H96 Max directly?
No. Please contact the seller or shop where you purchased your TV box for service.
Q2: I’m an OEM customer. Can I request spare parts?
Yes, we offer spare parts and repair components to our OEM/ODM partners.
Q3: Do you provide firmware updates?
We do not provide firmware updates directly to end users. Please contact the
seller or distributor from whom you purchased the Android TV Box. Authorized sellers
have access to the correct firmware and technical resources.
Q4: What is your RMA policy?
RMA service is available for OEM orders. Details depend on your business agreement.